Refunds & Credits
If Rockwell Utilities overcharges in error:
the refund/credit will be returned to the customer in full for the entire period of overcharge.
if the customer unintentionally overpays:
the additional credit will be applied the next billing statement→ itemized on the bill to display credit balance.
Interest will be applied to overpaid amounts just as is protocol with customer deposits.
interest begins to compound 30 days after RWU receives the overpayment amount and continues up until the date and time the customer receives their refund/credit.
*Not applicable if overpayment comes from Federal or State assistance agencies.