Frequently Asked Questions
what payment assistance options do you offer?
Multiple solutions exist for any customers that qualify for low-income status. Learn if you qualify.
what options do i have if i do not qualify for low income status and have trouble making payments?
All customers may enter into a Deferred Payment Agreement (DPA) as long as they have not failed to complete a prior DPA in the last 12 months.
what if i have an existing medical condition that inhibits my ability to complete payments on-time?
Rockwell Utilities assists qualifying customers in specialized payment plans to help reconcile past-due payments.
my water & sewage have been disconnected, what do i do?
If your services have been disconnected, make sure that your bill payment was processed.
if my primary source of income (TANF, Social security, etc.) date prevents my ability to pay on-time--what can i do to prevent late fees?
if i require my notices and information in a language other than english?
Please call Rockwell Utilities at 1-888-762-8845 or 630-830-5387 or email us at email@example.com and alert one of our representatives to your issue so we can assist you accordingly.